In the fast-paced and ever-evolving world of hospitality, it’s no secret that things can get overwhelming. Whether you’re bogged down by an operations checklist, anxious about meeting revenue goals, or anything in between, hospitality industry professionals, like everyone else, may need a pick-me-up from time to time. Here you can find, quotes about working in hospitality, quotes about working in hospitality show power, quotes about working in hospitality motivate you, favorite quotes about working in hospitality, team quotes inspirational, welcoming quotes.
quotes about working in hospitality
hospitality is making your guests feel at home even if you wish they were
- “True hospitality consists of giving the best of yourself to your guests.” – Eleanor Roosevelt
- “Hospitality should have no other nature than love.” – Henrietta Mears
- “Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” – Henri J.M. Nouwen
- “Courteous treatment will make a customer a walking advertisement.” – James Cash Penney
- “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharpe
- “The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Sir Richard Branson
- “True hospitality is marked by an open response to the dignity of each and every person.” – Kathleen Norris
- “To put it rather bluntly, I am not the type who wants to go back to the land; I am the type who wants to go back to the hotel.” – Fran Lebowitz
- “My definition of a good hotel is a place I’d stay at.” – Robert De Niro
- “The great advantage of a hotel is that it is a refuge from home life.” – George Bernard Shaw
- “Entertaining doesn’t need to be a difficult or daunting process. Throwing an unforgettable party doesn’t require a ton of time or money; it just requires a little thought, creativity, and heart.” – Maury Ankrum
- “Intelligent luxury is all about thinking about what really is special for our guests, what’s different, and to give them a surprise that they are not used to.” – Sonu Shivdasani
- “Travel is the only thing you buy that makes you richer.” – Unknown
- “Your most unhappy customers are your greatest source of learning.” – Bill Gates
- “Hospitality is making your guests feel at home, even if you wish they were.” – Justine Vogt
- “I have found out that there ain’t no surer way to find out whether you like people or hate them than to travel with them.” – Mark Twain
- “I still enjoy traveling a lot. I mean, it amazes me that I still get excited in hotel rooms just to see what kind of shampoo they’ve left me.” – Bill Bryson
- “The ornament of a house is the friends who frequent it.” – Ralph Waldo Emerson
- “The heart of hospitality, for me, is the ability to focus completely and totally on one person, even if only for a matter of seconds, yet long enough that you’ve got a clear connection, a channel between the two of you.” – Micah Solomon
- “Consumers are statistics. Customers are people.” – Stanley Marcus
- “Hospitality is the smell of my food; service is the taste of my food.” – Hamed Suleiman
- “There is no hospitality like understanding.” – Vanna Bonta
- “A hotel should relieve travelers of their insecurity and loneliness. It should make them feel warm and cozy.” – Bill Kimpton
- “Nothing inspires cleanliness more than an unexpected guest.” – Radhika Mundra
- “Strange to see how a good dinner and feasting reconciles everybody.” – Samuel Pepys
- “Coming together is the beginning. Keeping together is progress. Working together is success.” – Henry Ford
- “Hospitality is almost impossible to teach. It’s all about hiring the right people.” – Danny Meyer
- “You can excuse an ugly building if the staff deliver the right service (it’s much nicer to have a combination of both things), but the staff at the end of the day are the service.” – Rocco Forte
- “The important thing is to engage guests in the hotel. Don’t go in saying you know this and you know that, and this is the way it will be. Listening is critical to leadership, and so is staying authentic. You do that and you will get loyalty, and then your role as a leader will be easy.” – Mark Hoplamazian
- “Train people well enough so they can leave, treat them well enough so they don’t want to.” – Richard Branson
- “In hospitality, there’s always more to learn, and you’re dealing with so many different types of people from all over the world every single day. You’ll never know it all, and that can be humbling, but it’s also a great opportunity to develop a coach mentality in your management staff.” – Dwight Zahringer
- “I tell our people all the time (that) ‘success is never final,’ and it isn’t. It’s a lot easier sometimes to get to the top than it is to stay there.” – J. Willard Marriott
- “True hospitality is a delicate balance of warmth and form.” – Sheila Ostrander
- “Quality is never an accident. It is always the result of an intelligent effort.” – John Ruskin
- “Being on par in terms of price and quality only gets you into the game. Service wins the game.” – Tony Allesandra
- “Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.” – Cesar Ritz
- “People will forget what you said, forget what you did, but people will never forget how you made them feel.” – Maya Angelou
- “A soul of hospitality and a heart of humanity is a house of love, peace, freedom, liberty, and justice.” – Auliq Ice
- “Mighty proud I am that I am able to have a spare bed for my friends.” – Samuel Pepys
- “Hospitality is the key to new ideas, new friends, new possibilities. What we take into our lives changes us. Without new people and new ideas, we are imprisoned inside ourselves.” – Joan Chittister
- “There are no traffic jams along the extra mile.” – Roger Staubach
- “Our full humanity is contingent on our hospitality; we can be complete only when we are giving something away; when we sit at the table and pass the peas to the person next to us we see that person in a whole new way.” – Alice Waters
quotes about working in hospitality show power
- Courteous treatment will make a customer a walking advertisement.” – James Cash Penney
- “Customers may forget what you said but they will never forget how you made them feel”.
- “There is only one boss. The Guest. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”.
- A vocabulary of truth and simplicity will be of service throughout your life.
- Known for his mastery of the English language, Winston Churchill could make anything sound good. Learn to communicate directly and effectively; it will earn you much respect in life and work. Think a short email doesn’t count? Think again. Write and say everything carefully.
- Take criticism seriously, but not personally. If there is truth or merit in the criticism, try to learn from it. Otherwise, let it roll right off you.
- Hillary Clinton
- She may have lost the recent American presidential election, but she is still winning in the advice category. Learn from your critics, or let them go.
- “Great companies are built by people who never stop thinking about ways to improve the business. – J. Willard “Bill” Marriott
quotes about working in hospitality motivate you
- “There is no hospitality like understanding.” – Vanna Bonta
- “Hospitality is about trying to support multiple functions in one space.” – Miguel McKelvey
- “Teamwork is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie
- “None of us is as smart as all of us.” – Ken Blanchard
- “Motivate them, train them, care about them, and make winners out of them… they’ll treat the customers right. And if customers are treated right, they’ll come back.” — J. Willard Marriott, founder of the Marriott Corporation
- Courteous treatment will make a customer a walking advertisement” — James Cash Penney
- “Success seems to be connected to action. Successful people keep moving. They make mistakes, but they don’t quit.” — Conrad Hilton
- “I tell our people all the time ‘Success is never final’, and it isn’t, it’s a lot easier sometimes to get to the top than it is to stay there.” — J. Willard Marriott
- “Your most unhappy customers are your greatest source of learning.” — Bill Gates
- “The best way to find yourself is to lose yourself in the service of others…” — Mahatma Gandhi
- “Reember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” — Benjamin Franklin
- “When you acknowledge, as you must, that there is no such thing as perfect food, only the idea of it, then the real purpose of striving toward perfection becomes clear: to make people happy, that is what cooking is all about.” — Thomas Keller
- “Hospitality is making your guests feel at home, even if you wish they were.” — Justine Vog
- “People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” — Maya Angelo
- “Be so good they can’t ignore you.”
- “Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.” — César Ritz
favorite quotes about working in hospitality
- “The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Sir Richard Branson
- “Your most unhappy customers are your greatest source of learning.” – Bill Gates
- Take a cue from the master of modern hospitality himself, César Ritz. Use this as a mantra, to repeat before any guest interaction!
- Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.
- Quality is never an accident. It is always the result of an intelligent effort.
- Ruskin was an art critic, but his words ring true across métiers. Remember this whenever you get the urge to rush through something.
- People will forget what you said. They will forget what you did. But they will never forget how you made them feel.
- Maya Angelou
- The American poet speaks the truth on the importance of leaving guests with that elusive “warm, fuzzy feeling.
- Great companies are built by people who never stop thinking about ways to improve the business.
- J. Willard “Bill” Marriott
- Keep this bit of wisdom from the founder of Marriott Corporation in mind when you have a great idea at work. Make it happen!
- Your most unhappy customers are your greatest source of learning.
- Bill Gates
- Take it from one of the richest men in the world: unhappy customers are why we keep making progress, so we are lucky to have them. Ask yourself this next time you handle a complaint: what did I learn?
- Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.
- Steve Jobs
- Prepare yourself for a lifetime of hard work and long hours if you’ve chosen a career in the hospitality industry. Want to make it bearable? Follow Jobs’ advice and make each day count by putting in great work and nothing less. If you don’t love it, you may be in the wrong line of work!
team quotes inspirational
- Talent wins games, but teamwork and intelligence win championships. – Michael Jordan
- Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford
- If everyone is moving forward together, then success takes care of itself. – Henry Ford
- Unity is strength. . . when there is teamwork and collaboration, wonderful things can be achieved. – Mattie Stepanek
- It is literally true that you can succeed best and quickest by helping others to succeed. – Napolean Hill
- The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime. – Babe Ruth
- Teamwork is the secret that makes common people achieve uncommon results. – Ifeanyi Enoch Onuoha
- The most important single ingredient in the formula of success is knowing how to get along with people. – Theodore Roosevelt
- There is no such thing as a self-made man. You will reach your goals only with the help of others. – George Shinn
- The only place where success comes before work is in the dictionary. – Vidal Sassoon
- Great things in business are never done by one person; they’re done by a team of people. – Steve Jobs
- Individual commitment to a group effort—that is what makes a team work, a company work, a society work, a civilization work. – Vince Lombardi
- Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results. – Andrew Carnegie
- I invite everyone to choose forgiveness rather than division, teamwork over personal ambition. – Jean-Francois Cope
- The strength of the team is each individual member. The strength of each member is the team. – Phil Jackson
- The best teamwork comes from men who are working independently toward one goal in unison. – James Cash Penney
- None of us, including me, ever do great things. But we can all do small things, with great love, and together we can do something wonderful. – Mother Teresa
- Effectively, change is almost impossible without industry-wide collaboration, cooperation, and consensus. – Simon Mainwaring
- I can do things you cannot, you can do things I cannot; together we can do great things. – Mother Teresa
- Teamwork. A few harmless flakes working together can unleash an avalanche of destruction. – Justin Sewell
- If you want to go fast, go alone. If you want to go far, go together. – African Proverb
- Collaboration has no hierarchy. The Sun collaborates with soil to bring flowers on the earth. – Amit Ray
- A major reason capable people fail to advance is that they don’t work well with their colleagues. – Lee Iacocca
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welcoming quote
- An open door is a welcome that makes a stranger into a friend.
- A smile is a welcomed sight that invites people in.
- It’s a welcomed gift to encourage others to achieve greatness.
- When struggles and challenges are holding you down, a simple welcoming hand toward you is all you need to lift you up.
- Welcome joy with an open heart and even more open mind.
- A genuine smile of welcome can take a bad day into a good one.
- Welcome to my heart! Let me open the door.
- “That you need a village, if only for the pleasure of leaving it. Your own village means that you’re not alone, that you know there’s something of you in the people and the plants and the soil, that even when you are not there it waits to welcome you.” – Cesare Pavese
- “If you are fearful, a horse will back off. If you are calm and confident, it will come forward. For those who are often flattered or feared, the horse can be a welcome mirror of the best in human nature.” – Clare Balding
- “Sunshine is a welcome thing. It brings a lot of brightness.” – Jimmie Davis
- “A smile is the universal welcome.” – Max Eastman
- “You are a good friend and we welcome you.” Condoleezza Rice
- “Off to bed. If squirrels take over in the night, I, for one, welcome our new bushy-tailed scampering overlords, and I know where the nuts are.” – Neil Gaiman
- “God sends a welcome” – John Herschel
- “Sometimes the hurdles aren’t really hurdles at all. They’re welcome challenges, tests.” – Paul Walker
- “I’m open for choices. I always welcome new ideas. I’m always eager to learn. I’m never going to close my mind from learning.” – Cesar Millan
- “The stories we love best do live in us forever. So, whether you come back by page or by the big screen, Hogwarts will always be there to welcome you home.” – J.K. Rowling
- “The soul should always stand ajar, ready to welcome the ecstatic experience.” – Emily Dickinson
